Privacy Policy
Last updated: November 13, 2026
This Privacy Policy explains how Clyra, a brand of Darkstain Services LLC ("Clyra", "we", "us"), collects, uses and protects information when you call a business that uses Clyra's phone receptionist and scheduling service, or when you receive text messages from us about an appointment.
Information we collect
- Your name, phone number and service address.
- Details about the service you need and the appointment you book.
- Call recordings and transcripts of calls with our receptionist.
- Your answer when we ask permission to text you, with the date and time you gave it.
- Text messages you send to us and replies such as STOP or HELP.
How we use your information
- To book, confirm and remind you about your service appointment.
- To let you know when a technician is on the way.
- To answer your questions about your booking.
- To share the job details with the service business you called, so they can do the work.
- To keep records of consent and to improve the quality of our service.
SMS / text messaging
We only text you if you agreed on the phone to receive appointment texts. Message frequency varies. Message and data rates may apply. Reply STOP at any time to stop receiving texts, or HELP for help.
We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. Mobile phone numbers and text messaging consent collected for our SMS program are never sold, rented or shared with third parties or affiliates for marketing or promotional purposes. Information may only be shared with service providers that help us deliver messages (such as our phone and text carrier), and with the service business you booked with, solely to complete your appointment.
Business customers
If your business subscribes to Clyra, we collect your name, business name, phone number and billing details. Payments are handled by Stripe; we do not store your full card number.
How we protect your information
We use reasonable technical and organizational safeguards to protect your information. Access is limited to people and providers who need it to provide the service.
How long we keep it
We keep booking records, call recordings and consent records for as long as needed to provide the service and meet legal requirements, and then delete them.
Your choices
You can opt out of texts at any time by replying STOP. You can ask us to see, correct or delete your information by writing to the address below.
Contact us
Clyra (Darkstain Services LLC)
6 Northeast 5th Avenue, Hialeah, Florida 33010
Email: support@callclyra.com